Returns & Exchanges

Returns & Exchanges

Due to the nature of our products and hygiene purposes, ALL sales are final. Goods once purchased are non-refundable unless defective or incorrect.

Defective & Incorrect Items

If you have received a defective item, do kindly email to our customer care at hello@vainpot.com.sg with a picture of the defect item short description.
Postage amount (for the customer to return the item) will be reimbursed in the form of store credits, for all items acknowledged to be defective. All defective items are to reach us within 20 business days from dispatch date for orders made in Singapore, or 30 business days for international orders. Items must be unused, and with its tags intact. If the replacement item is no longer in-stock, store credit will be issued. Please refer to here for more information.