Terms and Conditions

Thank you for your interest in our merchandises.  Kindly read through the following terms and conditions before you start purchasing with us.It is your responsibility to review the following terms and conditions prior to making your purchase. By purchasing any merchandises through our site,you are deemed to have acknowledged, understood and agreed to be bound by the terms and conditions as stated below.Vainpot reserves the right to make amendments to any policy or terms and conditions at any time without prior notification, so please review it periodically. In the event of any dispute, Vainpot reserves the right of final decision.

Access and Site Usage

You understand and accept that all information, data, text, digital images, graphics, audio, video, message, coding, promotions  or other material appearing on this site, collectively referred to as “Web Content”, are owned by Vainpot. Downloading or storing this content does not provide the customer or visitor the rights nor ownership to it. We reserve the right to pursue legal action against unauthorized usage. Permission is hereby granted to display, copy and download our Web Content for non-commercial, personal use provided that no modifications are made to the materials and that all trademark and copyright and other proprietary notices contained in the materials are retained. Credits should also be prominently and explicitly given n the materials used by stated @Vainpotsg and Vaintpot.com.sg

Payment

All payments can be made via the following:

Stripe
PayPal accepts VISA, MasterCard, Discover and American Express credit card payments online. Transaction fee will be absorbed by Vainpot.

iBanking
Bank transfer is accepted for transfers from Singaporean banks only, excluding ATM Transfers. Payments via Bank Transfer are manually verified before 6p.m  the next working day.
After making the transfer, please email the screenshot of the transaction confirmation with the following details to hello@vainpot.com.sg  for verification:

  • Transaction number:
  • iBanking nick:
  • Transaction time:
  • Transaction date:

Your orders will be held for 24 hours. Cut off time for order processing is 6p.m  the next working day. Please ensure that your payment is in by then before your order is cancelled.
Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.

Delivery

All orders are processed and dispatched within 1 to 2 working days upon verification of payment. Delivery is carried out during business hours, Monday through Friday, excluding weekends and local public holidays (Singapore). Prices stated for each item are not inclusive of mailing charges. Price of postage includes handling fees as well. All orders will be shipped via Easyship, of which you will receive a tracking number once your orders have been shipped. All paid orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays. Once your order has been sent for delivery, it will take about 2-3 business days to reach you.

Self Collection

Self Collection is highly recommended for bulky and urgent orders. You will receive an email notification once your order is ready for collection.

Kindly provide your name, order number and item description upon collection. If you are unable to collect your order, you can send someone else to collect on your behalf. The person must provitde his/her name with all self collection details (order number, name of which order is under, and item description).

Self Collection is at our office at 30 Marsiling Ind Est Rd 5, #05-05A, between 11am – 7pm.

Unclaimed Self Collection Order

Self collection is limited to Singapore orders only. Self Collection orders that are unclaimed after 3 months will be deemed as Vainpot’s property and no compensation will be offered as sufficient response time has been given to the customer.

Bounced Parcels

In the event of bounced parcels, we’ll be in touch via email. However please note that, unless it is an error on our part, the cost of re-delivery will be borne by the customer, or terminate your order if you repeatedly fail to take delivery of the parcel. Details regarding the re-delivery will be provided in the email sent to the customer. Bounced parcels that are unclaimed after 3 months will be deemed as Vainpot’s property and no compensation will be offered as sufficient response time has been given to the customer.

Voucher Codes

In order to use the vouchers, voucher codes must be entered at the checkout page. If you do not do so, we are unable to apply the voucher to your purchase. Your order summary will then reflect the payable amount after the deduction.

Vouchers codes are to be used for a one time purchase only, and cannot be used for sale items.

Voucher codes issued can only be utilized by the account holder unless otherwise stated. They are non-transferable in nature and are not exchangeable for cash. Additional terms and conditions may be specified in relation to specific voucher codes (for example, duration, discount amount and products covered), and will govern the use and redemption of those vouchers in addition to these terms. Vainpot reserves the right to change these terms or cancel any promotions at any time without notice.

Store Credit

Store credit is credit that you can use towards the purchase of an item from our Site. It comes in the form of an electronic voucher. Store credit is valid to a maximum period of 3 months from the date of issue. If it is not utilised within the given timeframe, the amount will be forfeited. Store credit issued can only be utilized by the account holder unless otherwise stated. They are non-transferrable in nature and are not exchangeable for cash. The value of each individual store credit has to be utilized within one transaction, any remaining amount will not be refunded.

Products 

When editing images for display on our site, we always strive to produce the most realistic colours of the merchandises. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible. This applies especially for brighter hues. As such, requests for exchange/ return due to such reason will not be entertained.
We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.

Returns & Exchanges

Due to the nature of our products and hygiene purposes, ALL sales are final. Goods once purchased are non-refundable unless defective or incorrect.

Defective & Incorrect Items

If you have received a defective item, do kindly email to our customer care at hello@vainpot.com.sg  with a picture of the defect item short description.
Postage amount (for the customer to return the item) will be reimbursed in the form of store credits, for all items acknowledged to be defective.  All defective items are to reach us within 20 business days from dispatch date for orders made in Singapore, or 30 business days for international orders. Items must be unused, and with its tags intact. If the replacement item is no longer in-stock, store credit will be issued. Please refer to here for more information.